Terms of Service

1. Acceptance of Terms

By accessing or using Trofika ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. About Trofika

Trofika is an online marketplace that connects local farmers, producers, and sellers with buyers seeking fresh, local products. We provide the technology platform that facilitates transactions between buyers and sellers, but we are not a party to the actual sale. All transactions occur directly between buyers and sellers.

3. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

Provide accurate and complete information
Keep your account credentials secure
Notify us immediately of any unauthorized use
Be responsible for all activity under your account

You may create an account using your email address or through Google Authentication.

4. Buying on Trofika

As a buyer, you agree to:

Provide accurate delivery information
Complete payment for orders you place
Communicate respectfully with sellers
Report any issues with orders promptly

5. Selling on Trofika

As a seller, you agree to:

Provide accurate product descriptions and images
Honor the prices listed on your products
Fulfill orders in a timely manner
Comply with all applicable food safety and sales regulations
Respond to buyer inquiries professionally

Payment Options

Sellers can choose to:

Cash on delivery: Arrange payment directly with buyers upon delivery or pickup
Card payments via Stripe: Accept credit/debit cards through our integrated payment system

If you choose to accept card payments, you must connect your Stripe account and provide the required verification information as required by Stripe and applicable financial regulations.

6. Products and Listings

Sellers are responsible for ensuring their products:

Are legal to sell in the applicable jurisdiction
Meet food safety standards where applicable
Are accurately described and photographed
Are available in the quantities listed

Trofika reserves the right to remove any listing that violates these terms or applicable laws.

7. Invoicing and Taxes

Marketplace Model

Trofika operates as a technology marketplace that connects buyers and sellers. We are not the seller of the products listed on our platform. When you purchase a product through Trofika, you are buying directly from the individual seller, not from Trofika. All sales tax obligations, including VAT/GST collection and remittance, are the responsibility of the individual seller, not Trofika.

Why Trofika Does Not Issue Invoices

Since Trofika is not the seller of the products, we do not issue invoices or receipts for purchases. We are a technology platform that facilitates connections between buyers and sellers, and we do not participate in the actual sale transaction between the parties.

For Buyers

If you require an invoice or receipt for your purchase, please contact the seller directly. Sellers are responsible for providing any documentation required for their sales. You can reach out to sellers through our messaging system.

For Sellers

As a seller on Trofika, you are responsible for your own tax compliance and invoicing obligations. This includes collecting and remitting any applicable sales taxes (VAT, GST, etc.), issuing invoices to buyers when required by law or requested, maintaining your own sales records, and complying with all tax laws in your jurisdiction.

8. Country-Specific Tax Information

Greece

If you are selling agricultural products in Greece, the following information may apply to you:

Small Farmers (Under 10,000 EUR Annual Sales)

Greek law provides simplified tax treatment for small-scale agricultural producers with annual sales under 10,000 EUR:

You are generally exempt from VAT collection requirements
You may not need to register for a tax identification number (AFM) for small-scale sales
Simplified record-keeping requirements may apply

Registered Businesses and Larger Sellers

If you are a registered business or exceed the small farmer threshold, you must comply with standard Greek tax obligations including VAT collection and invoicing requirements. You should consult with a local tax professional for guidance on your specific situation.

Note: Tax laws change frequently. This information is provided for general guidance only and should not be considered tax advice. Please consult with a qualified tax professional in Greece for specific advice about your tax obligations.

Canada

Tax information for Canadian sellers will be available when we expand to Canada.

United States

Tax information for U.S. sellers will be available when we expand to the United States.

9. Payments and Fees

For card payments processed through Stripe:

Standard Stripe processing fees apply
Trofika may charge a platform fee (clearly disclosed before you enable payments)
Payouts to sellers follow Stripe's standard payout schedule

For cash on delivery, payment arrangements are made directly between buyer and seller.

10. Prohibited Activities

You may not:

Use the platform for illegal purposes
Post false, misleading, or fraudulent content
Harass, abuse, or harm other users
Attempt to circumvent our payment systems for orders placed through the platform
Scrape or collect data from the platform without permission
Interfere with the platform's operation

11. Disputes

Trofika provides a platform for communication between buyers and sellers. In case of disputes:

We encourage parties to resolve issues directly through our messaging system
For card payments, Stripe's dispute resolution process applies
Trofika may assist in mediation but is not obligated to resolve disputes

12. Limitation of Liability

Trofika provides the platform "as is" and makes no warranties about the quality, safety, or legality of products listed. We are not liable for:

The quality or safety of products
The accuracy of listings
The conduct of buyers or sellers
Any indirect, incidental, or consequential damages

13. Intellectual Property

The Trofika name, logo, and platform design are our intellectual property. By posting content (product images, descriptions), you grant us a license to display this content on our platform.

14. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may also delete your account at any time through your settings.

15. Governing Law

These terms are governed by the laws of Canada. For users in the European Union, local consumer protection laws may also apply. Any disputes shall be resolved in accordance with applicable laws.

16. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.