Privacy Policy

Last updated: January 06, 2026

1. Introduction

Welcome to Trofika ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our marketplace platform at trofika.com.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Your name and email address (via Google Authentication or email registration)
  • Phone number (optional, for seller contact purposes)
  • Profile information you choose to provide

Seller Information

If you become a seller and choose to accept card payments via Stripe, we collect:

  • Tax identification number (ΑΦΜ) - required by Stripe for payment processing compliance
  • Business address and contact information
  • Bank account details (processed securely by Stripe)

Important: Connecting to Stripe is entirely optional. You can sell on Trofika without enabling card payments - many sellers arrange direct payment with buyers.

Usage Information

We automatically collect certain information about your device and how you interact with our platform, including browser type, IP address, and pages visited. This helps us improve our service.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Enable buying and selling on our marketplace
  • Process payments through Stripe (if you opt in)
  • Send order notifications and important updates
  • Provide customer support
  • Improve our platform and services

4. Google Authentication

We use Google OAuth for secure authentication. When you sign in with Google:

  • We receive your name, email address, and profile picture from Google
  • We use this information only to create and identify your account
  • We do not access your Google contacts, calendar, or any other Google services
  • We do not use your Google data for advertising or marketing purposes

5. Payment Processing (Stripe)

We partner with Stripe for secure payment processing. If you choose to enable card payments:

  • Stripe collects and processes your payment information directly
  • We never see or store your full card numbers
  • Stripe requires seller verification (including ΑΦΜ) to comply with financial regulations
  • Your payment data is protected by Stripe's PCI-DSS compliance

For more information, see Stripe's Privacy Policy.

6. Data Sharing

We share your information only in these circumstances:

  • Between buyers and sellers: To facilitate transactions (e.g., your name and contact for order communication)
  • With Stripe: If you enable card payments, for payment processing
  • Legal requirements: When required by law or to protect our rights

We do not sell your personal data to third parties or use it for advertising.

7. Data Security

We implement appropriate security measures to protect your data, including:

  • HTTPS encryption for all data transmission
  • Secure password hashing
  • Regular security updates and monitoring

8. Your Rights

Under GDPR and Greek data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing
  • Data portability

To exercise these rights, please contact us at hello@trofika.com.

9. Cookies

We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly. They include:

  • Session cookies to keep you logged in
  • Security cookies to protect against fraud
  • Cookie consent preference storage

Note: Essential cookies do not require consent as they are strictly necessary for the website to operate.

Analytics Cookies (Optional)

With your consent, we use analytics cookies (such as Google Analytics) to understand how visitors use our website. This helps us improve our service. These cookies collect information such as:

  • Pages you visit and time spent on pages
  • How you found our website
  • Technical information about your device and browser

You can choose to accept or decline analytics cookies when you first visit our website. You can change your preference at any time by clearing your browser cookies and revisiting the site.

We do not use advertising or marketing cookies.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@trofika.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform.

12. User Data Deletion

You have the right to delete your account and all associated data at any time. To ensure a smooth deletion process and protect all parties involved in pending transactions, please follow these steps:

  1. Delete your products – If you are a seller, first remove all your product listings from the marketplace. This prevents new orders from being placed.
  2. Complete pending orders – Wait for any pending orders (as buyer or seller) to be completed, cancelled, or refunded. This ensures all parties fulfill their obligations.
  3. Delete your account – Once you have no pending orders, go to your Profile Settings and click "Delete Account".

Warning: Account deletion is permanent and cannot be undone. All your data, including order history, will be permanently removed from our systems.

If you need assistance with data deletion or have questions about your data, please contact us at hello@trofika.com.