Help & Support

Go to /seller/products and click "Add Product". Fill in the details, upload at least one photo, and publish.

Trofika supports three payment methods. For card payments, connect your Stripe account at /seller/payments — buyers pay via Stripe and the money is deposited to your bank account. For bank transfers, add your IBAN at /seller/payments so buyers can transfer directly to you. For cash on delivery, you collect payment in person when delivering.

Open the order in /seller/orders and click "Transfer Order". Enter the other farmer's phone or email — they will be notified to accept.

Click "Forgot password?" on the login page. We will email you a reset link. If you signed up with Google, just log in with Google again.

For your first orders paid by card, Stripe holds the funds for approximately 7 days as standard security verification for new accounts. After that, payouts arrive in your bank account within 1-2 business days via SEPA — so your first payment lands roughly 8-10 days after the buyer pays. Once you have a few successful orders behind you, this hold drops to 1-2 days. To check your balance, next payout date, and account status at any time, go to /seller/payments and click "Open Stripe". If Stripe requests additional verification documents (such as a photo ID), submit them immediately to avoid payment delays.